Lenovo Rejects Dead Pixel Warranty

thank you for contacting Lenovo Hardware Support. We tried to reach you over the phone, but unfortunately there was no answer. I am sorry to inform you that your issue is not warranty covered, for a pixell issue to be warranty covered, there has to be at least three dead pixels on the display. You can find more details here: https://support.lenovo.com/us/en/solutions/HT004254 Your warranty case will now be closed. Kind regards, Lenovo Hardware Support

A dark-mode Lenovo Hardware Support message says the customer’s display issue is not covered because warranty service requires at least three dead pixels, then closes the case. The joke is the absurdly strict warranty threshold and the dismissive corporate response, making it useful as a reaction to petty customer service or an unfair technicality. EN: A dark-mode Lenovo Hardware Support message says the customer’s display issue is not covered because warranty service requires at least three dead pixels, then closes the case. The joke is the absurdly strict warranty threshold and the dismissive corporate response, making it useful as a reaction to petty customer service or an unfair technicality.

• @right_wing_dev_squads / 2282 2021-08-05