HP Adds 15 Minutes to Support Wait

HP deliberately adds 15 minutes waiting time for telephone support calls Longer wait time designed to push print or PC consumers to digital support channels, sorry, 'self-solve' Paul Kunert Thu 20 Feb 2025 / 13:00 UTC HP is trying to force consumer PC and print customers to use digital support channels by setting a minimum 15-minute wait time for anyone that phones the call center to get answers to troublesome queries. The wait time was added on Tuesday February 18, according to internal communications seen by The Register, and impacts retail patrons in the UK, Ireland, France, Germany and Italy,

A screenshot of a The Register article reports that HP deliberately added a 15-minute minimum wait for telephone support. The joke is the cynical idea that customers are being pushed toward digital self-service simply by making phone support frustratingly slow, especially when they need help with troublesome PC or printer problems.

• @gentoomemes / 16122 2025-02-20