Discord Is Terrible Support

Discord is absolutely TERRIBLE as a support forum, yet still that’s what it gets used for. Apple released Sonoma 14.1 today, which, as it turns out, doesn’t play nicely with OpenCore Legacy Patcher. So loads of people tried to install it on their unsupported Macs, only to find it failing to boot. Myself included. If OCLP’s support was a regular ol’ forum, they could have put a sticky at the top warning people that something was off and to await a fix. But Discord ain’t a forum, so the post the admins put in the Announcements section was almost completely ignored by the hundreds of users who flooded the support boards asking whether their Mac was bricked. Any useful information was lost in the noise of folks panicking. Because Discord is wholly unsuited to being used as a support forum. But still people insist on using it that way.

A dark-themed Discord post argues that Discord is a terrible place for technical support. The author describes users panicking after a macOS update failed on unsupported Macs, while important information was buried in the busy support channels. It is used as a sarcastic complaint about Discord being misused as a forum. The post criticizes Discord as a poor platform for technical support. The author explains that users panicked when a macOS update failed on unsupported Macs, while important announcements were buried by the flood of messages. It works as a sarcastic reaction to chaotic online support.

• @gentoomemes / 7182 2023-11-06