Upside-Down DVD Drive Support Email

True story. Happened a few years back but didn’t share it around then. A tech was setting up a PC we’d sold to a customer, and sent us a support email. Faulty DVD drive To: Hi! It looks like a faulty DVD drive on a brand new computer. What do you think? Regards, Owner / Computer Technician The computer may be upside down, the DVD drive should be at the top of the...

A screenshot shows a technician reporting that a new computer has a faulty DVD drive, alongside photos of a desktop computer lying upside down with its DVD tray extended. The punchline is that the drive is not broken; the entire computer is upside down, making the technician’s mistake the real problem. It is shared as a reaction to clueless tech support or an embarrassing misunderstanding. EN: A screenshot shows a technician reporting that a new computer has a faulty DVD drive, alongside photos of a desktop computer lying upside down with its DVD tray extended. The punchline is that the drive is not broken; the entire computer is upside down, making the technician’s mistake the real problem. It is shared as a reaction to clueless tech support or an embarrassing misunderstanding.

• @eternalclassic / 5062 2021-12-16