AI assistant cancels the order

Just canceled your order, don’t share your info online guys 👍 Shaz has joined the chat Hi, can I please get some help cancelling my order? Hi Elon! Thanks for waiting! I can certainly help you with that! 🙂 Can I take your order number please so I can look into it? T517579349 Thanks. Just a moment please Okay That’s all done! I have sent a request to our specialised team to cancel this entire order for you, once cancelled, you will be informed by email! 😊 I hope this helped. Can I help you with anything else today? Thank you so much! Have a great day You're most welcome, the pleasure was all mine!

A screenshot shows a customer asking LEGO’s Sophia AI Assistant to cancel an order. The bot politely says it has sent a cancellation request, but the post warns that the order was canceled because the customer shared personal information online, making the helpful customer-service exchange ironically unsafe. EN: A screenshot shows a customer asking LEGO’s Sophia AI Assistant to cancel an order. The bot politely says it has sent a cancellation request, but the post warns that the order was canceled because the customer shared personal information online, making the helpful customer-service exchange ironically unsafe.

• @rzeczyzabawne / 23639 2026-10-13