How to Write a Helpful Error Message

Text on the meme

Say what happened Unable to connect your account Say why it happened Your changes were saved, but we could not connect your account due to a technical issue on our end. Please try connecting again. If the issue keeps happening, contact Customer Care. Cancel Try Again Provide reassurance Give them a way out Help them fix it

What it means

An annotated software error dialog demonstrates how to write a helpful error message: state what happened, explain why, reassure the user, offer an escape option, and provide a fix. The joke is an instructional UX example contrasting vague error messages with clear, supportive ones. EN: An annotated software error dialog demonstrates how to write a helpful error message: state what happened, explain why, reassure the user, offer an escape option, and provide a fix. The joke is an instructional UX example contrasting vague error messages with clear, supportive ones.

Objects

error dialog / диалог ошибки computer interface / компьютерный интерфейс account connection / подключение аккаунта close button / кнопка закрытия Cancel button / кнопка «Cancel»Try Again button / кнопка «Try Again»highlighted text / выделенный текст annotation arrows / стрелки-аннотации customer support link / ссылка на службу поддержки white dialog box / белое диалоговое окно